Refund and Cancellation Policy – ELUNO index

Refund and Cancellation Policy

At ELUNO, every pair of glasses is crafted to meet the highest standards of quality and design. We understand your eyes may need 7–10 days to adjust to new lenses — and we’re here to ensure you feel supported throughout that time.

Our Commitment:

  • 14-day return window — no questions asked.

  • Full value exchange - if you wish to replace with new a frame and lens. 

  • Full refund — if you do not want an exchange and just want to return it.

  • Expedited processing — refunds are processed by our team within 2 days of receiving the product. It will reflect in your original payment method in 3-4 days after being processed.